We want to keep you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered.

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Stay on Track with Response Time Goals
Stay on Track with Response Time GoalsESC Hub
Published on: 15/10/2025

Gold Star Pro’s new Conversation SLAs help your team set and track response time goals across every channel — keeping replies fast, consistent, and on schedule.

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